Support

We're well known for our outstanding support. In fact, it's the most common thing our clients rave about. And while we offer 24/7 technical support, both billing and sales are closed on the weekends.

Existing Clients

If you're already a client and have a billing or technical support issue, please open a ticket in the support center.

Prospective Clients

If you have a question about our services or would like to inquire about a project, please contact us in the support center.

Response Time

We do our best to immediately respond to and fix any problems that you might be having. Our average response time for a ticket is 5 to 25 minutes, but can take longer depending on ticket volume, time of day, and day of the week.

Service Monitoring

We actively monitor and ensure that all basic services are working, such as email, FTP, SSH, web serving, and cPanel. If you feel a service is not working, we will manually check to make sure it is working as intended.

Server Software

We will maintain and secure all software that resides on a server, such as Apache, MySQL, and PHP. We will control and determine the version and configuration of software on our servers. As a result, software we have installed may not always be the latest version available or be compatible with your own software.

Hardware

We will monitor and maintain all of the server hardware. In the event of a hardware failure, we will replace any faulty hardware as soon as possible.